The Nigerian Civil Aviation Authority (NCAA) has directed Air Tanzania to immediately provide hotel accommodation, meals, and full ticket refunds to Nigerian passengers stranded after the airline experienced operational disruptions on its Lagos–Dar es Salaam route.
According to officials, dozens of passengers were left stranded for hours after a scheduled Air Tanzania flight failed to operate, with many complaining of poor communication and lack of support from the airline’s ground staff.
The NCAA intervened following multiple reports filed by affected travellers, insisting that Air Tanzania must comply with Nigeria’s Civil Aviation Regulations, which mandate airlines to provide welfare packages during delays and refunds in cases of extended or cancelled flights.
An NCAA spokesperson stated:
“Air Tanzania is obligated to provide adequate care to stranded passengers. We have issued a directive for immediate compliance, including accommodation, meals, and full refunds where applicable.”
Travel experts say the situation underscores the importance of enforcement as more foreign carriers expand operations in Nigeria. Passenger unions have also praised the NCAA’s swift action, noting that travellers deserve better treatment and transparency from all airlines.
Air Tanzania is yet to release an official statement on the incident.
Sources
NCAA official statement
Passenger eyewitness accounts
Aviation stakeholder commentary (AON)
Punch & Channels TV aviation desk reports
